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Zoom SME

Dallas, TX 75240

Employment Type: Contract Category: Help Desk / Desktop Support Job Number: 22574 Pay Rate: 23.00

Job Description

Position’s General Duties and Tasks:

Previous experience with supporting video conferencing and Zoom in a corporate environment.

Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.

Identifies potential issues that could adversely impact End User experience and follows through on action steps. Strives to meet all Client SLAs & Customer Satisfaction Goals.

Work is regularly reviewed by a more senior level technical specialist.

Installs, maintains and optimizes desktop /notebook configurations at customer sites.

Basic Qualifications:

3-5 year experience in servicing/deploying computer equipment Must have proven customer service background.

1-3 Supporting Windows in a corporate environment.

Individual will be knowledgeable of Windows operating system environment.

Able to comprehend and follow verbal and written technical instructions and scripts.

Qualified resources should have A+ certification or equivalent skill set; basic Windows troubleshooting will be involved. Certification in various hardware platforms may optionally be required for servicing hardware issues.
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