Level 3 Support HIGHLIGHTS
Location:Chandler, AZ
Position Type:Direct Hire
Hourly / Salary:BOE
Residency Status:US Citizen or Green Card Holder ONLY Remote
Our client is looking for a Level 3 Support to join their team!
Job DescriptionThe Level Three Support role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. Role and Responsibilities
Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues.
Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software.
Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved.
Install and/or upgrade Microsoft Server Operating Systems
Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments.
Work with clients to harden security posture through policy and advanced technologies according to the IT standards and processes.
Qualifications and Education Requirements
Associate degree in technology-related field OR equivalent combination of education and work experience
A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments
Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience.
Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Microsoft Azure, Hyper-V, ERM experience a plus (NextGen, eCW, Dental Xray Systems), Microsoft SQL Server, Internet/DNS/E-mail/Communication issues
Strong working knowledge of VMWare, Citrix, VPN, and Terminal Services
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About Chandler, AZ
Ready to jumpstart your career in the vibrant job market of Chandler, Arizona? Nestled in the heart of the picturesque Sonoran Desert, Chandler blends a thriving economy with a laid-back Southwestern charm. Boasting a robust tech sector, diverse culinary scene, and a range of outdoor recreational activities, Chandler offers an ideal blend of work and play. Home to iconic landmarks like the Chandler Center for the Arts, Tumbleweed Park, and the annual Ostrich Festival, this bustling city provides a dynamic backdrop for professional growth. Explore our job listings today and uncover the exciting career opportunities waiting for you in Chandler!
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