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Level 3 Support
HIGHLIGHTS
Location: Chandler, AZ
Position Type: Direct Hire
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Remote
Our client is looking for a Level 3 Support to join their team!
Job DescriptionThe Level Three Support role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members.
Role and Responsibilities
"We are GTN – The Go To Network"
Level 3 Support (Chandler)
2023-04-12
2023-10-22
Employment Type:
Direct Hire
Job Number: 25681-1
Pay Rate: 100,000
Remote Friendly?:
Job Description
Level 3 Support
HIGHLIGHTS
Location: Chandler, AZ
Position Type: Direct Hire
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Remote
Our client is looking for a Level 3 Support to join their team!
Job DescriptionThe Level Three Support role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members.
Role and Responsibilities
- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues.
- Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software.
- Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved.
- Install and/or upgrade Microsoft Server Operating Systems
- Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments.
- Work with clients to harden security posture through policy and advanced technologies according to the IT standards and processes.
- Associate degree in technology-related field OR equivalent combination of education and work experience
- A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments
- Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience.
- Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Microsoft Azure, Hyper-V, ERM experience a plus (NextGen, eCW, Dental Xray Systems), Microsoft SQL Server, Internet/DNS/E-mail/Communication issues
- Strong working knowledge of VMWare, Citrix, VPN, and Terminal Services
"We are GTN – The Go To Network"
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