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Customer Success Manager 3
HIGHLIGHTS
Location: Chandler, AZ
Position Type: Direct Hire
Hourly / Salary: BOE
Our client is looking for a Customer Success Manager 3 to join their team!
Job Description
CSM 3 has an exceptional knowledge of technology and can guide the client (C-Level, decision makers) to understand and strategize to meet and or exceed their business needs and requirements both present and into the year(s) ahead.
Role and Responsibilities:
Customer Success Manager 3(Chandler)
2023-05-11
2023-10-22
Employment Type:
Direct Hire
Job Number: 25749-1
Remote Friendly?:
Job Description
Customer Success Manager 3
HIGHLIGHTS
Location: Chandler, AZ
Position Type: Direct Hire
Hourly / Salary: BOE
Our client is looking for a Customer Success Manager 3 to join their team!
Job Description
CSM 3 has an exceptional knowledge of technology and can guide the client (C-Level, decision makers) to understand and strategize to meet and or exceed their business needs and requirements both present and into the year(s) ahead.
Role and Responsibilities:
- Empathetic and thoroughly enjoys working to achieve client satisfaction.
- Extremely detail oriented and must have excellent critical thinking skills.
- Responsible for supporting clients in our Top Tier, Tier 3 category.
- All Customer support – through client and department collaboration
- Request quotes for Projects and non-project items
- Partner with Solution design to drive innovation and scalable service solutions.
- Create and deliver technology budgets and strategy to Tier 3 clients.
- Assist with Projects as needed/required.
- Assist in New Client Onboarding projects to ensure success.
- Establish meeting cadence with clients, meetings will include C-Level staff.
- Increase Stack adherence.
- Negotiate agreement renewals.
- Increase client retention.
- Partner with vCIO to deliver Client Success plans annually to Tier 3 accounts.
- Lead in training of new CSM’s
- The CSM 3 has 8+ years of customer service and or IT experience, as well as a medical/healthcare background.
- Worked in the MSP world or in IT for at least 5+ years.
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Ready to jumpstart your career in the vibrant job market of Chandler, Arizona? Nestled in the heart of the picturesque Sonoran Desert, Chandler blends a thriving economy with a laid-back Southwestern charm. Boasting a robust tech sector, diverse culinary scene, and a range of outdoor recreational activities, Chandler offers an ideal blend of work and play. Home to iconic landmarks like the Chandler Center for the Arts, Tumbleweed Park, and the annual Ostrich Festival, this bustling city provides a dynamic backdrop for professional growth. Explore our job listings today and uncover the exciting career opportunities waiting for you in Chandler!
