Search Technical Jobs

All GTN W2 consultants get full benefits. Learn more.

Alter Domus - L2 Tech- Chicago Backfill

Chicago, IL

Employment Type: Contract Job Number: 26859 Pay Rate: $27 - $30 Remote Friendly?: Office

Job Description

L2 Desktop Support
BR: 45.94
Start: ASAP

Duration: Indefinite
Location: Chicago, IL
Responsibilities:
  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone or electronically
  • Recommend hardware and/or software improvements
  • Track customer issues and resolutions
  • Handle tickets in a timely manner
  • Experience with Service Now and AD
  • Help with W7 to W10 migrations/refreshes / any windows project
  • Respond to dispatched assignments via tickets or another request by end-users
  • Work independently or with managers or other techs 
  • Have strong CS experience dealing with end-users
  • Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
  • Be able to work overtime when requested or necessary 
  • Be able to multitask and prioritize many different projects
Qualifications:
  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • 3+ years of experience
  • Previous ServiceNow / large ticketing exp
  • Previous AD experience 
  • Teachable
  • Able to hit the ground running
  • Able to pass a background check and drug test prior to starting
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Chicago, IL

Unlock your potential in the bustling job market around Chicago, Illinois! Dive into a world of endless possibilities and growth opportunities in the Windy City and its vibrant suburbs. From iconic landmarks like the Willis Tower and Navy Pier to the world-class cuisine of deep-dish pizza and Chicago-style hot dogs, this area is rich in culture and charm. Immerse yourself in the thriving arts scene at the Art Institute of Chicago or enjoy a night out at the renowned Second City comedy club. With top-notch theaters, professional sports teams like the Cubs and the Bears, and lush green spaces like Millennium Park, Chicago offers an unbeatable lifestyle for career-driven individuals. Explore our job listings today and discover why Chicago is the perfect place to kickstart your career journey!