2023-12-082024-01-08Employment Type:fulltimeJob Number: 847336Pay Rate: $90000.00 - $105000.00 per year
Production Reliability Engineer
HIGHLIGHTS Location:Phoenix Metro Position Type: Direct Hire Hourly / Salary:BOE
Our client is looking for a Application Support Engineerto join their team!
Overall Purpose This position is responsible for stability, performance, and growth of key business platforms. Partnering with Development closely and new functionality with a focus on application performance and stability.
Document, manage and support code deployments into the User Acceptance Testing (UAT) environment, and performing the appropriate functional, regression, performance, and other assisted testing requirements;once validated, create Kanban stories to support staff for off-hour deployments within approved change windows
Participate and contribute to Agile Release Train (ART) meetings (grooming, sprint reviews, standups etc.) and support work to complete the company s objectives while maintaining EWS control standards
Review and help clarify, update, and manage Business Review Documents (BRD), Production Readiness Checklists (PRC) or Non-Functional Requirements are appropriately completed and made available to team members to review
Identify application performance challenges from monitoring, customer feedback, or team member feedback and suggest technical solutions to product or ART teams to increase performance and remove customer friction
Create, update, organize, share information and documentation focused on applications, services, infrastructures, business requirements, testing, and other processes and/or procedures.
Partner with all integrated applications and teams in Identifying, clarifying, collaborating, and executing infrastructure upgrades and vulnerability remediation
Responsible for second and third level business functional and systems support including coaching support engineers on code deployment to Production environments
Provide training and mentorship to Production Reliability Engineers, and Production Control Analysts
Working closely with Product Owners, Architecture, Security, Engineering, and other teams to collaborate and agree upon requirements, priorities, etc.
Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and application performance Service Level Agreements (SLA s) are met
Provide or automate reports and status updates for timely delivery required for projects, leaders, and others.
Identify areas where efficiencies and/or automation could improve processes, reduce, or eliminate manual processes, reduce risk, and provide a better user experience. Working with others to architect the solution, create the epics or stories required, prioritize, test, implement and measure the improvements.
Prioritize, managing and keeping current tasks, stories, and assignments within team Kanban board
Managing and replacing certificates as required
Assist in, triage, manage, and support incidents tickets and their corresponding Service Level Agreements
Assist in creation, standardization and use of external communications to notify customers with timely notice of upcoming maintenance activities or application impacts
Support the company commitment to risk management and protecting our integrity and confidentiality of systems and data.
Minimum of 5 or more years of related experience
Education and/or experience typically obtained through completion of a bachelor s degree in Computer Science, Business, or related field.
Demonstrated experience in development, project management, and requirements gathering for systems performance and reliability.
Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures
Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
Advanced knowledge of platform architecture systems and requirements.
Ability to manage multiple priorities
Strong attention to detail and accuracy.
Effective verbal and written communications skills.
Background and drug screen.
Knowledge and/or experience with customer implementations is a plus.
Amazon Cloud certification
Knowledge of Unix/Linux command line
Knowledge of Oracle or SQL databases
Knowledge of AWS
Familiar with application monitoring tools (i.E. AppDynamics or Dynatrace)
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GTN TECHNICAL STAFFING, LLC
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