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GTN Technical Staffing
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http://www.gtntechnicalstaffing.com
http://www.gtntechnicalstaffing.com
USD
60000
70000
YEAR
true
Business Development & Customer Service Representative - Industrial / Manufacturing
2025-06-18
2025-07-18
Job Number: 27361
Pay Rate: $60000 - $70000
Remote Friendly?:
Job Description
Business Development & Customer Service Representative - Industrial / Manufacturing
DETAILS
Location: On-Site Haltom City, TX
Position Type: Direct-Hire
Compensation: $60K-70K
Travel: up to 25%
POSITION DETAILS
GTN Staffing is seeking a proactive and customer-focused Business Development & Customer Service Representative to join our client's growing team. This is an on-site role and is ideal for someone who thrives in both relationship-building and hands-on account support. You’ll be responsible for expanding our client's customer base, nurturing long-term relationships, and ensuring that client needs are met with professionalism and precision. Our client is a leading U.S.-based manufacturer specializing in high-quality aluminum and zinc die castings, with integrated CNC machining and assembly services.
In this dual-role position, the Business Development & Customer Service Representative will be responsible for identifying and pursuing new business opportunities across key industries such as automotive, industrial, and commercial. This includes conducting outbound outreach, attending industry events, and following up on inbound inquiries. The role involves developing and delivering compelling presentations and proposals to potential clients while working closely with engineering and operations teams to ensure accurate quoting and lead-time estimates. Managing a healthy sales pipeline through CRM tools and providing regular progress reports and KPIs are essential to success. On the customer service side, the representative will act as the primary point of contact for assigned accounts, overseeing the process from order entry through delivery. They will proactively communicate with clients regarding production status, timelines, and any issues that arise, while collaborating internally to resolve discrepancies or quality concerns. Maintaining detailed customer records and communication logs, as well as monitoring satisfaction and identifying upselling or service improvement opportunities, are also key responsibilities of the role.
REQUIREMENTS
DETAILS
Location: On-Site Haltom City, TX
Position Type: Direct-Hire
Compensation: $60K-70K
Travel: up to 25%
POSITION DETAILS
GTN Staffing is seeking a proactive and customer-focused Business Development & Customer Service Representative to join our client's growing team. This is an on-site role and is ideal for someone who thrives in both relationship-building and hands-on account support. You’ll be responsible for expanding our client's customer base, nurturing long-term relationships, and ensuring that client needs are met with professionalism and precision. Our client is a leading U.S.-based manufacturer specializing in high-quality aluminum and zinc die castings, with integrated CNC machining and assembly services.
In this dual-role position, the Business Development & Customer Service Representative will be responsible for identifying and pursuing new business opportunities across key industries such as automotive, industrial, and commercial. This includes conducting outbound outreach, attending industry events, and following up on inbound inquiries. The role involves developing and delivering compelling presentations and proposals to potential clients while working closely with engineering and operations teams to ensure accurate quoting and lead-time estimates. Managing a healthy sales pipeline through CRM tools and providing regular progress reports and KPIs are essential to success. On the customer service side, the representative will act as the primary point of contact for assigned accounts, overseeing the process from order entry through delivery. They will proactively communicate with clients regarding production status, timelines, and any issues that arise, while collaborating internally to resolve discrepancies or quality concerns. Maintaining detailed customer records and communication logs, as well as monitoring satisfaction and identifying upselling or service improvement opportunities, are also key responsibilities of the role.
REQUIREMENTS
- 3+ years of experience in business development, sales, or customer service, preferably in manufacturing or industrial sectors.
- Self-motivated, highly organized, and comfortable managing multiple priorities.
- Proficient in Microsoft Office Suite and CRM software (e.G., Salesforce, HubSpot).
- Ability to read technical drawings and understand manufacturing terminology is a strong asset.
- Excellent verbal and written communication skills.
- Strong understanding of the manufacturing process (die casting, CNC machining, assembly) is a plus.
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Explore exciting job opportunities in the vibrant area surrounding Haltom City, Texas! Nestled in the heart of the Dallas-Fort Worth metroplex, this dynamic region offers a blend of urban amenities and outdoor adventures. With its close proximity to renowned landmarks like the AT&T Stadium, world-class cuisine, and a thriving arts scene boasting galleries like the Fort Worth Contemporary Arts and theaters like the Bass Performance Hall, Haltom City provides the perfect backdrop for professional growth. Consider a career in this charming locale, where you can enjoy the Texas Rangers games at the Globe Life Field, unwind in the picturesque Trinity Park, and experience the unique culture that sets this area apart. Browse our job listings now and take the first step towards an exciting career in this exceptional region!