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CSR | Customer Service Representative

Coppell, TX

Employment Type: Direct Hire Job Number: 26554 Pay Rate: $ - $44000 Remote Friendly?: Office

Job Description

CSR | Customer Service Representative

DETAILS
Location: On-Site in Coppell/Irving, TX
Position Type: Hourly, 40 hrs/wk
Compensation:  up to $45K | $22/hr

NOTE: Our client is a firearms distributer. All candidates should be comfortable around firearms.

POSITION DETAILS
GTN Technical Staffing is seeking a CSR for an on-site role in Coppell, TX. Working in an inbound call center, CSRs serve as a primary point of contact for our client’s customers. CSRs provide product and services information to resolve any emerging problems customers may face with their products or questions about our client’s website. We are seeking candidates that are confident at troubleshooting and investigating issues with customers, even when they don’t have enough information to resolve customer complaints. CSR’s performance is assessed through their ability to achieve productivity and service standards, respond efficiently to Customer inquiries, and maintain high Customer Satisfaction.

REQUIREMENTS
  • Experience with telephone customer service, email support, social media
  • Patient, customer-first demeanor 
  • Ability to leverage ChatGPT or similar AI software for research
  • Attention to detail
  • Firearms enthusiast, or at least an avid 2nd Amendment supporter
  • Basic knowledge of Federal and State Firearm Laws.
  • Effective communication skills, both written and verbal.

PREFERRED, BUT NOT REQUIRED
  • Previous retail sales and customer service experience
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About Coppell, TX

Ready to kickstart your career in beautiful Coppell, Texas? This vibrant city, centrally located in the heart of the DFW metroplex, offers a perfect blend of big-city amenities and small-town charm. With easy access to major highways, top-notch schools, stunning parks like the Grapevine Lake, and a thriving job market, Coppell is an ideal place to grow both personally and professionally. Explore job listings in this dynamic area today and discover why Coppell's lively arts scene, diverse culinary offerings like the renowned Hard Eight BBQ, and nearby attractions like the Toyota Music Factory and the AT&T Stadium make it an irresistible destination for job seekers looking to advance their careers in a warm and welcoming community.