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Cisco UCCE Developer
Posted: 04/21/2025
Employment Type:
Contract
Job Number: 27213
Pay Rate: $ - $
Remote Friendly?: Fully Remote (PST only)
Job Description
Cisco UCCE Developer
Highlights:
Location: Tempe, AZ
Position Type: contract
Hourly Rate: based on experience
Residency Status: US Citizenship required
Our client is seeking a highly skilled Cisco UCCE IVR and Dialer Scripting Specialist to join their team. As a key member of their telecommunications department, you will be responsible for designing, developing, and maintaining IVR (Interactive Voice Response) and dialer scripts within the Cisco Unifed Contact Center Enterprise
Responsibilities:
Requirements
Highlights:
Location: Tempe, AZ
Position Type: contract
Hourly Rate: based on experience
Residency Status: US Citizenship required
Our client is seeking a highly skilled Cisco UCCE IVR and Dialer Scripting Specialist to join their team. As a key member of their telecommunications department, you will be responsible for designing, developing, and maintaining IVR (Interactive Voice Response) and dialer scripts within the Cisco Unifed Contact Center Enterprise
Responsibilities:
- Design, develop, and maintain IVR and dialer scripts to support various customer interactions and business requirements.
- Collaborate with stakeholders, including business analysts, project managers, and contact center managers to gather requirements and translate them into effective IVR and dialer solutions
- Configure thorough testing and debugging of IVR and dialer scripts to ensure reliability, scalability, and compliance with industry standards and best practices
- Provide technical expertise and support to troubleshoot and resolve issues related to IVR and dialer functionality, integration, and performance
- Stay updated on emerging technologies, trends, and advancements in IVR and dialer scripting, and recommend innovative solutions to enhance our contact center capabilities.
- Collaborate with cross-functional teams, including network engineers, system administrators, and other teams to integrate IVR and dialer solutions appropriately
- Document system configurations, processes, and procedures related to IVR and dialer scripting, and provide training to end users and support teams as needed
- Participate in ongoing maintenance activities, such as software updates and upgrades, patches, and system enhancements, to ensure the stability and reliability of UCCE environments
- Contribute tot the development and implementation of strategies to improve call center performance, customer satisfaction, and operational efficiency
Requirements
- Minimum of 3 years’experience in designing, developing, and implementing IVR and dialer solutions within a Cisco UCCE environment
- Proficiency in Cisco Unified Contact Center Enterprise (UCCE) components including CUCM, CVP and Call Studio
- Strong programming skills in scripting languages such as Cisco Unified Contact Center Enterprise scripting, javaScript, or Python.
- Experience with telephony technologies, protocols, and standards including SIP, VoIP, etc
- Solid understanding of contact center operations, processes, and best practices
- Excellent analytical, problem-solving, and troubleshooting skills
- Strong Communication, collaboration, and interpersonal skills
- Ability to work independently and effectively manage multiple priorities in a fast-paced environment
- Cisco certifications (e.G., CCNA, CCNP, CCIE) are a plus!
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