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Customer Service Representative

Phoenix, AZ

Employment Type: fulltime Job Number: 746103 Pay Rate: $20.00 - $23.00 per hour

Job Description

Customer Service Representative

Location: Phoenix, AZ
Position Type: Direct Hire or C2H
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY

Our client is looking for a Customer Service Representative to join their team!

Job Description:

Under general supervision, employee performs all duties associated with customer service and sales in a polite, empathetic and professional manner. Exercises independent judgment and discretion in communicating with customers.

Key Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Provide customers with pricing, delivery, and product information.
  • Answer customer questions, resolve problems, and perform other marketing activities (i.E. Promote and sell products, and enter or confirm sales).
  • Monitor and address commercial requirements on customers portals and forward quality and technical requirements to the appropriate Department.
  • Receive and or place telephone calls, which are non-routine and may require deviation from standard procedures.
  • Receive and answer customer questions, comments or complaints while following established guidelines.
  • Prepare responses to customers in required format.
  • Act as a liaison between the customer and various departments within the company.
  • Maintain records and assist in the preparation of required reports.
  • May act as company contact for customer returned Airborne/Warranty parts while following established guidelines.
  • May provide back-up relief coverage for the Company s Receptionist and alternate coverage for job duties when other departmental co-workers are not present.
  • Perform tasks promptly.
  • Ensure that output normally equals or exceeds that expected.
  • Produce work product that seldom has appreciable errors.
  • Conduct themself in a business-like and civil manner.
  • Ability to react to changes productively and perform other essential tasks as assigned.

Skills and requirements:
  • Applicant must be legally authorized to work in the U.S.
  • Ability to effectively present information and respond to questions from co-workers, and customers.
  • Ability to interface effectively with various interlocking departments.
  • Ability to acquire extensive knowledge of the Company s product lines and applications.
  • Possess effective time management skills.
  • Exhibit attention to detail
  • Maintain a continuous improvement focus.
  • Possess the availability, flexibility, and maturity to represent the Company.
  • Ability to sit for prolonged periods in front of a computer.
  • Ability to read, write, and follow written and verbal instructions in English.
  • Ability to work well with only a modest amount of repeated instructions.
  • Ability to be team oriented and possesses flexibility and adaptability.

Equipment: Ability to safely and proficiently operate office equipment such as copiers, fax machines, calculators, and personal computers.
Computer Skills: Software proficiency in Microsoft Word, Excel, and Outlook. Ability to utilize the Company s current computer system, and the Company s other proprietary software applications. Ability to work within customers on-line portal environments with sufficient training and support.
Language Skills: Superior ability to communicate at a polite professional level in English Ability to read and interpret documents such as safety rules, operating instructions. Ability to write reports, and business correspondence. Second languages (particularly Spanish, Mandarin, French) a plus.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

  • Must possess a High School Diploma or a GED.
  • 1 year experience, Additional training in a technical school environment for six or more months is highly desirable.

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