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Customer Success Manager - B2B SaaS Solutions
Austin, ENG United Kingdom
2025-02-08
2025-03-10
Job Number: 26989
Pay Rate: $90000 - $120000
Remote Friendly?:
Job Description
Customer Success Manager - B2B SaaS Solutions
DETAILS
Location: 100% Remote
Position Type: Direct-Hire
Salary: BOE!
Residency Requirements: Candidates authorized to work in the US are encouraged to apply. No sponsorship is being offered at this time.
ABOUT THE POSITION
Are you a customer-centric professional with a proven track record of working with B2B SaaS companies? Join our client to make an impact by helping businesses unlock the full potential of innovative solutions. This is an opporunity to join a well-funded team on a mission to modernize industries through cutting-edge software solutions, with a current focus on revolutionizing the residential home services. Our client's platform serves over 7, 000 businesses and counting, with aspirations to capture a much larger share of this niche but expansive market. We’re looking for driven individuals who thrive in dynamic environments and excel at building meaningful relationships.
WHAT YOU WILL DO
Customer Enablement
Customer Growth & Retention
Advocacy & Engagement
DETAILS
Location: 100% Remote
Position Type: Direct-Hire
Salary: BOE!
Residency Requirements: Candidates authorized to work in the US are encouraged to apply. No sponsorship is being offered at this time.
ABOUT THE POSITION
Are you a customer-centric professional with a proven track record of working with B2B SaaS companies? Join our client to make an impact by helping businesses unlock the full potential of innovative solutions. This is an opporunity to join a well-funded team on a mission to modernize industries through cutting-edge software solutions, with a current focus on revolutionizing the residential home services. Our client's platform serves over 7, 000 businesses and counting, with aspirations to capture a much larger share of this niche but expansive market. We’re looking for driven individuals who thrive in dynamic environments and excel at building meaningful relationships.
WHAT YOU WILL DO
Customer Enablement
- Guide B2B SaaS customers through the onboarding process, ensuring a seamless transition to our client's platform.
- Provide training on features and best practices to maximize adoption and ensure customers derive full value from our client's solution.
Customer Growth & Retention
- Proactively promote the benefits of advanced features, including integrated payment solutions, to drive product expansion.
- Monitor customer health metrics to identify risks and churn signals, implementing proactive measures to mitigate them.
Advocacy & Engagement
- Serve as the voice of the customer, relaying feedback to internal teams to enhance the product experience.
- Collaborate with Sales, Product, and Support teams to deliver a cohesive customer journey.
- Share actionable insights to optimize customer success processes and foster loyalty.
- 2-5+ years in customer-facing roles within B2B SaaS, including customer success, account management, or sales.
- A customer value, ROI-driven mindset with a passion for helping businesses achieve measurable outcomes.
- Strong communication skills, including de-escalation and problem-solving abilities.
- Proficiency in tools like HubSpot, Excel, and Google Sheets.
- Ability to manage multiple projects with a detail-oriented approach.
- Self-starter mentality in a fast-paced, entrepreneurial environment.
