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Customer Success Manager 3(Chandler)

Chandler, AZ 85224

Employment Type: Direct Hire Category: Director / Management Job Number: 25749

Job Description

Customer Success Manager 3

Location: Chandler, AZ
Position Type: Direct Hire
Hourly / Salary: BOE

Our client is looking for a Customer Success Manager 3 to join their team!

Job Description

CSM 3 has an exceptional knowledge of technology and can guide the client (C-Level, decision makers) to understand and strategize to meet and or exceed their business needs and requirements both present and into the year(s) ahead. 

Role and Responsibilities:
  • Empathetic and thoroughly enjoys working to achieve client satisfaction. 
  • Extremely detail oriented and must have excellent critical thinking skills.
  • Responsible for supporting clients in our Top Tier, Tier 3 category.
  • All Customer support – through client and department collaboration
  • Request quotes for Projects and non-project items
  • Partner with Solution design to drive innovation and scalable service solutions.
  • Create and deliver technology budgets and strategy to Tier 3 clients.
  • Assist with Projects as needed/required.
  • Assist in New Client Onboarding projects to ensure success.
  • Establish meeting cadence with clients, meetings will include C-Level staff.
  • Increase Stack adherence.
  • Negotiate agreement renewals.
  • Increase client retention.
  • Partner with vCIO to deliver Client Success plans annually to Tier 3 accounts.
  • Lead in training of new CSM’s
Qualifications and Education Requirements:
  • The CSM 3 has 8+ years of customer service and or IT experience, as well as a medical/healthcare background. 
  • Worked in the MSP world or in IT for at least 5+ years. 
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