We are seeking a skilled Desktop Support Technician to join our team for a comprehensive computer refresh project using Microsoft System Center Configuration Manager (SCCM). The successful candidate will ensure the smooth deployment of new hardware with minimal disruption to end users.
Key Responsibilities:
Utilize SCCM to create and manage task sequences for OS deployment and automate the imaging and deployment process.
Provide technical support and troubleshooting for imaging and deployment issues, collaborating with the team as needed.
Track and manage hardware inventory, ensuring proper disposal of old equipment in compliance with company policies.
Conduct post-deployment quality checks to verify proper functionality and gather feedback for continuous improvement.
Qualifications:
Minimum of 3 years of experience in desktop support or related IT roles.
Proficiency with Microsoft SCCM and a strong understanding of Windows OS deployment and imaging processes.
Excellent troubleshooting and problem-solving skills.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Excellent communication skills, both written and verbal.
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