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ERP Business Analyst Operations

Stockertown Township, PA 18040 | Temporarily remote due to COVID-19

Employment Type: Direct Hire Category: Architecture Job Number: 25741

Job Description


Location: Remote
Position Type: Direct Hire
Hourly / Salary: Based on Experience
Residency Status: US Citizen or Green Card Holder ONLY

Our client is looking for an ERP Business Analyst Operations to join their team!

Job Description

As Business Analyst you are an ideal communication bridge between the business stakeholders and Technical IT and don’t walk away from any hands-on where needed. Able to meet project deadlines and deliver high quality work with an open mind for cultural differences. You are also able to establish the know-how in the organization by providing M3 Training to Key Users.

You will be part of the Global M3 BA/Technical team reporting to the Global M3 ERP Manager but able to work independently while demonstrating true team spirit. You are responsible for taking charge of projects to optimize the Operational Business processes within M3 and provide global M3 ERP Operations support with the focus on Customer order Management, Fulfillment and Sales (COM) domain in Infor M3. *only applicants with extensive M3 skills will be considered. You work closely with all departments to ensure that all operational processes are properly identified, standardized and documented across the organization; identifies internal control weaknesses and requirements to be fulfilled; actively reviews procedures to enhance utilization, spotting opportunities for improvement and share best practices; coordinates change requests, and you are responsible for the deployment of support M3 operational processes within the different regions. You provide support to M3 Key Users & Subject Matter Experts around the globe.

  • Participate in the optimization process to define Global standard for M3 configuration.
  • Support any M3 implementation for new functionality or Change process request.
  • Lead meetings to gather any business requirements, conduct Gap analysis.
  • Produce Requirement specifications and functional design documents.
  • Guide & support M3 Technical Team for new development
  • Support the business users for Process Mapping changes for current and future new processes.
  • Maintain M3 execution documentation and M3 Knowledge Base documents.
  • Convince & Motivate the Business for global standard processes.
  • Define opportunities for improvement and search for best practice.
  • Keep lists of open tasks/issues/projects with status and functional area
  • Work with the IMS (INFOR Managed Services) for M3 tickets when escalated.
  • Participate in defining M3 Excellence Program criteria per Process.
  • Consult with support colleagues with a sense of urgency that matches to incident priority resulting in timely, effective incident resolution.
  • Consult with other IT colleagues on projects, requests, incidents where domain knowledge is needed.
  • Adhere to all security, change control and data governance policies, procedures, and processes with a sense of priority.

  • Master, University or College Degree or equivalent experience
  • Proven experience as a Business Analyst with a minimum of 5 years’ experience with at least one year of experience in M3 cloud- must have.
  • Must be a lifelong learner, who is excited to expand their M3 knowledge into other functional domains.
  • Understanding the complexity of a global multi-site company is a plus.
  • Timely response to requests and communications
  • Excellent customer service, interpersonal, and phone skills
  • Project Management skills and/or leadership skills are valuable.
  • Understand ‘Lean Manufacturing’ and Process Mapping
  • You are fluent in English. Any other language such as Spanish, Polish, Dutch or Portuguese is an extra asset.
  • Ambitious and passionate about business solutions
  • You have an excellent thematic approach. You show initiative, involve people in an enthusiastic manner and keep having objectives in view.
  • Strong analytical skills and action oriented
  • Fair Team player but also able to work independently.
  • Your communicative (and didactical) skills help you build up an internal and external network.

  • Chance to join an international company with challenging and demanding project.
  • Work within a dynamic and international team.
  • Providing training and education related to your personal growth.
  • Attractive salary package with benefits.

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