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GTN Technical Staffing
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USD
60000
68000
YEAR
true
Job Title
IT Coordinator (End-User Support and Hardware Lifecycle)
Role Summary
The IT Coordinator owns Level 1 and Level 2 end-user support and manages the full lifecycle of company IT hardware. This role provides hands-on technical support, keeps end-user environments reliable and secure, and maintains accountability for IT assets from provisioning through retirement. You’ll work closely with IT leadership, vendors, and employees to deliver consistent, high-quality IT support across the organization.
Core Responsibilities
Required Skills
End-User Support and Service Management
Operating Systems and Platforms
Microsoft Ecosystem
Identity, Security, and Access
Devices and Hardware
Networking and Infrastructure (Foundational)
Business Applications
Documentation and Process
Qualifications
Helpdesk - Desktop Support Level 2
La Porte, TX US
2026-03-05
2026-04-04
Employment Type:
Contract To Hire
Job Number: 27893
Pay Rate: $60000 - $68000
Remote Friendly?: Office
Job Description
Job Title
IT Coordinator (End-User Support and Hardware Lifecycle)
Role Summary
The IT Coordinator owns Level 1 and Level 2 end-user support and manages the full lifecycle of company IT hardware. This role provides hands-on technical support, keeps end-user environments reliable and secure, and maintains accountability for IT assets from provisioning through retirement. You’ll work closely with IT leadership, vendors, and employees to deliver consistent, high-quality IT support across the organization.
Core Responsibilities
- Serve as first point of contact for Level 1 and Level 2 IT support via ticketing system, phone, email, and in person
- Troubleshoot and resolve hardware, software, OS, peripheral, and network connectivity issues
- Install, configure, image, and maintain desktops, laptops, printers, scanners, and mobile devices
- Escalate and coordinate resolution of complex issues with vendors and internal IT teams
- Manage user accounts, permissions, and access in Active Directory, Microsoft 365, and business applications
- Administer endpoint and mobile device management (MDM) tools
- Own IT hardware lifecycle including procurement support, provisioning, maintenance, refresh cycles, and secure disposal
- Maintain accurate IT asset inventory and warranty tracking
- Apply OS updates, patches, and security updates
- Support VOIP/telephony end-user devices
- Provide Salesforce and Field Service user support and basic administration
- Document support procedures and hardware lifecycle standards
- Train employees on effective and secure use of IT tools
- Support IT projects such as office openings, relocations, and hardware refreshes
- Provide basic cabling, equipment installation, and server room support
Required Skills
End-User Support and Service Management
- Level 1 IT Support
- Level 2 IT Support
- Desktop Support
- Incident Management
- IT Service Management (ITSM)
- Ticketing Systems
Operating Systems and Platforms
- Windows 11
- Windows Server
- macOS (nice to have)
- iOS
- Android
Microsoft Ecosystem
- Microsoft 365
- Outlook
- Exchange
- Teams
- OneDrive
- SharePoint
- Intune / Endpoint Manager
Identity, Security, and Access
- Active Directory
- User Access Management
- Password and Permissions Management
- Endpoint Security
- Patch Management
Devices and Hardware
- Laptop and Desktop Deployment
- Printer and Peripheral Support
- Mobile Device Management (MDM)
- Hardware Imaging
- IT Asset Management
- Hardware Lifecycle Management
- Warranty and Vendor Support
Networking and Infrastructure (Foundational)
- Basic Networking (DNS, DHCP, TCP/IP)
- Network Connectivity Troubleshooting
- VOIP / Telephony Support
- Basic Server Room Support
- Cabling and Equipment Installation
Business Applications
- Salesforce Administration (Basic)
- Salesforce User Support
- Field Service Support
Documentation and Process
- IT Documentation
- Knowledge Base Creation
- Standard Operating Procedures (SOPs)
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Information Systems, or related field, or equivalent hands-on experience and certifications
- 3 to 5 years of experience in Desktop Support, Help Desk, or End-User Computing
- Strong troubleshooting and customer support skills
- Comfortable working independently and managing multiple requests
- Clear communicator with a service-oriented mindset
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Discover exciting job opportunities in the vibrant La Porte, Texas area today! Nestled in the heart of the Lone Star State, La Porte offers a perfect blend of small-town charm and big-city amenities. With its proximity to the bustling Houston metropolitan area, job seekers here enjoy a unique combination of career growth opportunities and a relaxed coastal lifestyle. Explore the local art scene at the Five Points Arts District or catch a show at the historic Grand Theater. Indulge in the region's famous Tex-Mex cuisine or unwind at Sylvan Beach Park overlooking the beautiful Galveston Bay. Join us in unlocking your career potential in this dynamic and inviting community – your next opportunity awaits!