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IT Manager POS and Field Technology
Posted: 09/30/2026
Employment Type:
Direct Hire
Job Number: 28255
Pay Rate: $ - $100000
Remote Friendly?:
Job Description
Field Technology Manager
Our client runs a multi-location operation and is adding a hands-on technology leader to keep its site systems running and improve them over time. This role sits between the IT team and the people who work at the locations. You'll lead a small support team and still get your hands dirty when a site is down.
What you'll work on
- Lead and develop a team of IT support staff. Set priorities, coach on troubleshooting, and keep response times tight.
- Be the escalation point for site technology issues: POS, payment devices, local networks, and the applications on-site managers use every day.
- Keep transaction data flowing cleanly from the locations to the back-office and reporting systems.
- Plan and run technology projects: new installs, hardware refreshes, software rollouts, and configuration changes.
- Own day-to-day relationships with technology providers and hold them to their commitments.
- Partner with operations leaders to find friction in daily workflows and fix it with better tools or configuration.
- Maintain security and PCI practices across site environments.
- Travel to locations for installations, site issues, and hands-on support.
What you bring
- 5+ years in IT supporting multi-site retail, hospitality, or service environments, with a heavy POS component.
- Deep familiarity with commercial POS platforms and the hardware, networking, and integrations behind them.
- Experience leading or mentoring technical support staff.
- Comfort managing vendors and troubleshooting across multiple parties.
- Working knowledge of payment processing and PCI requirements.
- The ability to juggle live support and project work without dropping either.
- Willingness to travel to company locations as needed.
- A degree in IT or computer science is preferred. Equivalent experience is fine.
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