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GTN Technical Staffing
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IT Support Technician
2025-11-08
2025-12-08
Employment Type:
Contract
Job Number: 27704
Pay Rate: $ - $
Remote Friendly?:
Job Description
IT Support Technician
HIGHLIGHTS
Location: Moses Lake, WA (Onsite)
Position Type: Contract
Hourly / Salary: BOE
About the Role:
This position offers the opportunity to work directly with end users, collaborate with a distributed IT team, and make a visible impact in maintaining smooth daily operations. The hours will fluctuate based on need —from lighter weeks to full-time onsite coverage making this an ideal opportunity for a versatile and dependable technician who enjoys variety in their work.
Our client is seeking a hands-on IT Support Technician to provide onsite technical support for a dynamic team environment. This role will start as a 6-month onsite engagement with hours varying week to week based on business needs, followed by a transition to on-call, part-time support (approx. 10 hours/week) for an additional 6 months.
The ideal candidate is dependable, professional, and enjoys being the go-to person for all things IT from troubleshooting end-user issues to assisting with new hire onboarding and system support.
Responsibilities:
Qualifications:
"We are GTN –The Go To Network"
HIGHLIGHTS
Location: Moses Lake, WA (Onsite)
Position Type: Contract
Hourly / Salary: BOE
About the Role:
This position offers the opportunity to work directly with end users, collaborate with a distributed IT team, and make a visible impact in maintaining smooth daily operations. The hours will fluctuate based on need —from lighter weeks to full-time onsite coverage making this an ideal opportunity for a versatile and dependable technician who enjoys variety in their work.
Our client is seeking a hands-on IT Support Technician to provide onsite technical support for a dynamic team environment. This role will start as a 6-month onsite engagement with hours varying week to week based on business needs, followed by a transition to on-call, part-time support (approx. 10 hours/week) for an additional 6 months.
The ideal candidate is dependable, professional, and enjoys being the go-to person for all things IT from troubleshooting end-user issues to assisting with new hire onboarding and system support.
Responsibilities:
Provide onsite technical support to end users via phone, email, remote tools, and support ticket queues.
Support and maintain Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.), including assigning permissions as needed.
Troubleshoot and resolve issues related to Windows 11 laptops, hardware, and peripheral devices.
Assist with new user onboarding —laptop setup, account configuration, and access provisioning.
Perform basic user account management and install or configure software updates as required.
Manage and track tickets in JIRA and provide updates to the IT Manager and internal teams.
Document support processes and maintain accurate IT documentation.
Act as the hands and eyes for the internal IT team for any escalated issues.
Provide support for conference room systems (e.G., Logitech Rally Bars).
Qualifications:
2–4 years of experience in IT support or a related technical role.
Strong knowledge of Microsoft 365 suite and Windows 11 environment.
Experience with hardware troubleshooting, peripheral setup, and user account management.
Excellent communication skills with a customer-first mindset.
Ability to work independently, manage changing priorities, and coordinate with remote IT teams.
Experience with JIRA or similar ticketing systems preferred.
Familiarity with conference room AV systems (Logitech or similar) is a plus.
"We are GTN –The Go To Network"
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Login to save this search and get notified of similar positions.About Moses Lake, WA
Explore exciting job opportunities in the thriving area surrounding Moses Lake, Washington today! Nestled in Grant County, this beautiful region offers a perfect blend of picturesque scenery and vibrant community life. From the stunning views at the Moses Lake Sand Dunes to the mouthwatering local cuisine featuring fresh-caught fish from the nearby Columbia River, there's no shortage of charm here. With attractions like the Moses Lake Museum & Art Center, the outdoor adventures at Potholes State Park, and the renowned Moses Lake Roundup Rodeo, there's something for everyone in this dynamic area. Don't miss the chance to jumpstart your career in this unique and bustling region; check out our job listings now and discover all that Moses Lake has to offer!