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Level 3 Support (Chandler)

Chandler, AZ 85224 | Work from home flexibility

Employment Type: Direct Hire Category: Help Desk / Desktop Support Job Number: 25681 Pay Rate: 100,000

Job Description

Level 3 Support
Location: Chandler, AZ
Position Type: Direct Hire
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY

Our client is looking for a Level 3 Support to join their team!

Job DescriptionThe Level Three Support role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members.
Role and Responsibilities
  • Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues.
  • Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software.
  • Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved.
  • Install and/or upgrade Microsoft Server Operating Systems
  • Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments.
  • Work with clients to harden security posture through policy and advanced technologies according to the IT standards and processes.
Qualifications and Education Requirements
  • Associate degree in technology-related field OR equivalent combination of education and work experience
  • A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments
  • Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience.
  • Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Microsoft Azure, Hyper-V, ERM experience a plus (NextGen, eCW, Dental Xray Systems), Microsoft SQL Server, Internet/DNS/E-mail/Communication issues
  • Strong working knowledge of VMWare, Citrix, VPN, and Terminal Services

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