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NetOps NOC

Phoenix, AZ

Employment Type: Contract Job Number: 26984 Pay Rate: $41 - $44 Remote Friendly?:

Job Description

NetOps NOC

Highlights:
Location: Phoenix, AZ
Position Type: Contract/ contract to hire
Hourly / Salary: BOE
Residency Status: US Citizen
ONSITE ONLY

Our client is looking for a NetOps NOC to join their team!

Position Description
 ​ This position is responsible for network operation center (NOC) services including technical support, planning, forecasting, designing, project management, installation, monitoring and maintenance of the converged data/voice network.
Required Skills
  • Assists in the technical support, problem resolution, planning, and managing of the converged data/voice network that includes wired and wireless technologies.
  • Interact with customers as the primary point of contact for the network operations team.
  • Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution.
  • Monitors the network for unauthorized activities;maintains network security.
  • Act as a primary interface with equipment vendors for resolving problems.
  • Recognizes and identifies potential areas where existing policies and procedures require modification. Assists in the development of new policies and procedures as necessary.
  • Participates in procurement of RMA network equipment.
  • Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network
  • Must be willing to work overtime and rotating shifts as required.

Required Education:
  • Associate's Degree in Computer Science, Information Technology, or a closely related field and one (1) year of experience with wide and local area networks including experience with common-carrier data networks.
  • An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year-for-year basis

Required Experience:
  • Ability to communicate effectively with customers, management, staff and equipment vendors.
  • Knowledge of secure network switching/routing and layer 1 cabling. ·Knowledge of research methods and techniques for networking solutions. ·Knowledge of principles of business system analysis, including the analysis of procedures, equipment and methods.
  • Ability to quickly evaluate and resolve customer problems directly with customers.
  • Ability to analyze, interpret, and present research findings Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors, and users is crucial.
  • Experience utilizing network management tools such as Solar Winds and Service Now and CCNA certification preferred.

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