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GTN Technical Staffing
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USD
26
28
HOUR
true
Network Operations Technician
HIGHLIGHTS
Location: Phoenix, AZ (Hybrid)
Schedule: Night shift (8: 00pm - 7: 00am)
Position Type: Direct Hire
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Overview:
Our client is seeking a full time Network Operations Technician working under the direction of the NOC Supervisor and IT Management. Essential responsibilities include providing production network and systems monitoring, performing moderately complex fault-management and assigned configuration tasks in support of customers and customers supporting systems. This position is the technical lead for identifying and isolating large-scale systems and network issues. This person will perform routine tape rotations, provide routine remote hands-on work, and participate in additional support functions related to Operations Center and data center operations as needed.
Responsibilities:
Qualifications:
"We are GTN –The Go To Network"
Network Operations Technician
Phoenix, AZ US
2025-10-15
2025-11-14
Employment Type:
Direct Hire
Job Number: 27623
Pay Rate: $26 - $28
Remote Friendly?:
Job Description
Network Operations Technician
HIGHLIGHTS
Location: Phoenix, AZ (Hybrid)
Schedule: Night shift (8: 00pm - 7: 00am)
Position Type: Direct Hire
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Overview:
Our client is seeking a full time Network Operations Technician working under the direction of the NOC Supervisor and IT Management. Essential responsibilities include providing production network and systems monitoring, performing moderately complex fault-management and assigned configuration tasks in support of customers and customers supporting systems. This position is the technical lead for identifying and isolating large-scale systems and network issues. This person will perform routine tape rotations, provide routine remote hands-on work, and participate in additional support functions related to Operations Center and data center operations as needed.
Responsibilities:
Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center.
Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems.
Proactively monitor operating systems, databases, servers, and network devices.
Complete assigned tasks in a timely manner;escalate as required to management and/or customers.
Ensure escalations are handled in a professional, consistent, and relentless manner.
Manage incidents from beginning through final resolution, including customer notification.
Create/Delete/Manage all user accounts utilizing Microsoft Forefront Identity Manager (FIM) and Microsoft Active Directory.
Handle hardware installation, configuration, troubleshooting, and replacement of servers, appliances, and devices such as UPS units, PDU’s and other networking and infrastructure related components.
Patch Windows and Linux servers.
Administer messaging systems (Exchange), trouble ticketing system (Service Desk).
Coordinate the installation of client department-specific applications and systems.
Contact support for various systems on campus as well as troubleshooting hardware/applications.
Qualifications:
BS degree or equivalent training or experience in IT, Computing or a relevant field.
Experience in messaging systems (Teams, Exchange, O365)
Familiar with trouble ticket system (ServiceDesk).
Must be able to adapt to new technologies and processes.
High level of attention to detail.
"We are GTN –The Go To Network"
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