The Strategic Partner Engagement Specialist plays a critical role in enhancing our law firm's operational success by cultivating deeper connections between our 12 partners and their clients. This role is distinct from traditional marketing or business development positions, focusing instead on leveraging the incumbent's expertise in relationship management to curate and manage client engagements, events, and galas that align with each partner's individual interests and goals. While a deep understanding of the legal industry is not required, the emphasis is on aligning the partners'interests with client interactions.
Key Responsibilities:
- Partner Engagement: Collaborate with each partner to understand their preferences, interests, and client engagement goals. Develop and implement tailored strategies to strengthen client relationships.
- Event Coordination: Plan, organize, and execute client events and galas that resonate with partners and clients. Track the effectiveness of these events meticulously.
- Data Management: Utilize and suggest improvements to the current Excel-based system for tracking client interactions. Recommend alternative CRM systems for enhanced efficiency, subject to partner approval.
- Client Interaction Tracking: Maintain a detailed log of client interactions to assess the success of engagement strategies. Analyze data to provide actionable insights.
- Professional Presence: Represent the firm with a balance of friendliness and professionalism. Effectively engage with high-profile individuals, maintaining focus on the firm's objectives.
- Communication: Present past successes in collaborative and ROI-driven initiatives succinctly and effectively, limiting examples to three minutes to ensure clarity and brevity.
- Travel: Travel to the firm's offices in Dallas, Austin, and Houston to engage with partners and support their client engagement activities.
Qualifications:
- Prior experience in prestigious law firms or high-level client engagement roles is highly beneficial. Demonstrated ability to read people and situations adeptly.
- Excellent interpersonal and communication skills.
- Strong organizational and tracking capabilities.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to suggest and manage CRM systems.
- Attributes:
- Proactive and self-motivated.
- High energy and flexibility.
- Exceptional customer service orientation.
- Ability to work independently and as part of a team.
- Education: Bachelor’s degree preferred.
Evaluation Criteria:
- Effectiveness: Success in this role will be evaluated based on the ability to align partner interests with client engagements and the effectiveness of curated events and galas.
- Engagement Quality: The quality and impact of client interactions and the ability to foster meaningful connections without overshadowing partners.
- Communication: Clarity and brevity in communication, especially when presenting past successes and initiatives.
This position is a remarkable opportunity for a skilled relationship manager to significantly contribute to the firm's operational success by enhancing partner-client engagements. If you are a proactive, energetic, and strategic thinker with a passion for fostering high-level relationships, we invite you to apply.
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