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Suncoke L2 Desktop Support Technician

Franklin Furnace, OH

Job Number: 27858 Pay Rate: $ - $ Remote Friendly?:

Job Description


L2 Desktop Support

Responsibilities:
  • Provide technical assistance with computer hardware and software.
  • Resolve issues for clients via phone, electronically, or in person.
  • Recommend hardware and/or software improvements.
  • Track customer issues and resolutions.
  • Handle tickets in a timely manner in ITSM tool.
  • Triage ticket queue and maintain updates for tickets assigned.
  • Respond to incidents via tickets or another request by end-users on-site.
  • Work independently and collaboratively with managers or other technicians.
  • Have strong customer service experience working with end-users
  • Experience with network-based imaging for Refresh / Windows 10 to 11 Migrations.
  • Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements.
  • Be able to work overtime when requested or necessary.
  • Be able to multitask and prioritize many different projects.

Qualifications:
  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Reliable form of self-transportation
  • Strong troubleshooting and critical thinking skills
  • Able to lift over 50lbs reliably
  • Positive and professional demeanor
  • 3+ years of experience
  • Previous ServiceNow / Enterprise ticketing experience
  • Previous AD experience 
  • Able to crawl and move underneath desks
  • Able to pass a background check and drug test prior to starting
  • Must have or be able to procure steel toed boots
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About Franklin Furnace, OH

Ready to find your next career opportunity in the vibrant community nestled around Franklin Furnace, Ohio? This picturesque area boasts a unique combination of small-town charm and big city amenities, making it an ideal location for professional growth. With easy access to breathtaking natural wonders like the Wayne National Forest and the Serpent Mound, as well as cultural hotspots like the Southern Ohio Museum and the historic Market Street Cinema, Franklin Furnace offers a diverse and inspiring backdrop for your career journey. From savoring local favorites like Cincinnati chili to catching a game at the Ohio Stadium, there's something for everyone in this dynamic region. Explore our job listings today and take the first step towards a fulfilling career in Franklin Furnace!