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GTN Technical Staffing
https://cdn.haleymarketing.com/templates/62895/logos/gtntechnicalstaffing-hml.png
http://www.gtntechnicalstaffing.com
http://www.gtntechnicalstaffing.com
USD
110000
115000
YEAR
true
Support Engineer
Position Summary: We are looking for a skilled L2 Support Engineer to maintain, troubleshoot, and enhance our support systems and platforms. This role involves close collaboration with cross-functional teams to ensure operational continuity, rapid issue resolution, and ongoing improvement of our technical support environment. The ideal candidate will have a strong technical foundation, practical problem-solving abilities, and a commitment to delivering reliable, high-quality solutions.
Schedule: This role follows a 4-day workweek (10 hours per day) to support continuous coverage and operational efficiency.
Key Responsibilities:
Mandatory Skills:
Preferred Skills:
Qualifications:
Support Engineer
Atlanta, GA US
2025-11-08
2025-12-08
Employment Type:
Direct Hire
Job Number: 27696
Pay Rate: $110000 - $115000
Remote Friendly?: Hybrid
Job Description
Support Engineer
Position Summary: We are looking for a skilled L2 Support Engineer to maintain, troubleshoot, and enhance our support systems and platforms. This role involves close collaboration with cross-functional teams to ensure operational continuity, rapid issue resolution, and ongoing improvement of our technical support environment. The ideal candidate will have a strong technical foundation, practical problem-solving abilities, and a commitment to delivering reliable, high-quality solutions.
Schedule: This role follows a 4-day workweek (10 hours per day) to support continuous coverage and operational efficiency.
Key Responsibilities:
- Provide technical support and resolve issues for production systems and applications.
- Collaborate with product management, operations, and development teams to analyze problems, identify root causes, and implement long-term solutions.
- Contribute to the design, development, and maintenance of scalable support tools and platforms using ReactJS, React Native, Java, and AWS.
- Ensure adherence to coding and operational best practices to maintain high standards of quality and reliability.
- Participate in agile development processes including sprint planning and daily stand-ups.
- Monitor system performance, identify bottlenecks, and recommend optimizations.
- Document troubleshooting procedures, known issues, and resolutions to improve team efficiency and knowledge sharing.
- Stay informed about industry trends and emerging technologies to enhance the support ecosystem.
Mandatory Skills:
- Strong proficiency in ReactJS, React Native, Java, and AWS.
- Solid understanding of software development and support methodologies.
- Hands-on experience with Datadog, Dynatrace, or similar monitoring tools.
- Excellent analytical and troubleshooting skills for resolving complex technical issues.
- Strong communication and collaboration skills for working across multiple teams.
Preferred Skills:
- Familiarity with third-party integrations such as Braze, Amplitude, Uberall, Olo, mParticle, FreedomPay, etc.
- Experience with agile methodologies such as Scrum or Kanban.
- Exposure to CI/CD pipelines and automated testing frameworks.
- Prior experience in support engineering or customer-facing technical roles.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Minimum of 3 years of experience in a software support or development environment.
- Proven ability to deliver high-quality technical solutions under tight timelines.
- Strong organizational skills and attention to detail.
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