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Team Lead

Chandler, AZ 85224

Employment Type: Direct Hire Category: Help Desk / Desktop Support Job Number: 25680 Pay Rate: 60,000

Job Description

Team Lead
Location: Chandler, AZ
Position Type: Direct Hire
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY

Our client is looking for a Team Lead to join their team!

Job Description
The Team Lead role is responsible implementation of customer-facing public and private cloud environments as well as on premise infrastructure, and telephony systems, all while providing a world class client experience daily. Level Twos also provides technical escalation assistance to Technicians and Level One team members.

Role and Responsibilities
  • Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues.
  • Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software.
  • Install and/or upgrade Microsoft Windows Server Operating Systems
  • Perform on-site technical and customer service support, to include:
    • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
    • Performs scheduled maintenance and repairs of clients’ technical systems and equipment.
    • Network switch and server room cable management
    • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software.
    • Follows standard procedures to isolate and fix problems in malfunctioning equipment or software.
    • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation.

Qualifications and Education Requirements
  • Associate degree in technology related field OR equivalent combination of education and work experience
  • A minimum of 3+ years of as a Systems Engineer or similar role, working in Microsoft Environments
  • Required certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent.
  • Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
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