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Technical Support - Night Shift Wanted!

Dallas, TX 75201 | Fully Remote

Employment Type: Contract To Hire Category: Help Desk / Desktop Support Job Number: 25498 Pay Rate: 25.00

Job Description


Degree Requirements:  Bachelor’s degree from an accredited university or college strongly preferred

Location:  Combination of in office (downtown Dallas) and Some Remote based on changing CDC guidelines

Position Type:  3+ year contract. Potential for contract to hire depending on needs and your performance

Hourly Rate:  $25ph

Start Date:  January 10, 2023

Shifts:  Rotating (you must be open to rotating shifts).  Exclusive Night Shift is available!

Residency Status:  US Citizens and US Permanent Residents only, as sponsorship is not being offered at this time.


Technical Support / Help Desk / Software Support / Helpdesk

Firm up your career in technical support with a great new job with one of the top employers in Dallas! This team enjoys extremely low turnover and a great work environment!


Key Points
  • We are looking for a Technical Support / Help Desk / Software Support / Helpdesk professional to start mid- to late March on the Night Shift
  • Support provided is roughly 90% by email, 10% by phone
  • This is a team of top tier help desk, software support, technical support, chat support professionals. This is where professionals go to work with other professionals


Why Join Our Team
  • Great company culture with energetic, collaborative team
  • Professional environment where everyone lifts everyone else up
  • Work with highly-skilled team members in a modern and fun environment
  • Business casual workplace dress
  • Supportive management with high standards
  • Excellent healthcare, dental, and vision benefits available


Your Daily Activities Will Include
  • Providing support (about 90% by email, 10% by phone) to users of custom software


You Must Have
  • A professional appearance and demeanor with excellent written and spoken English


What Your Background Should Look Like
  • A Bachelor’s degree from an accredited university or college strongly preferred
  • 1+ years of technical phone, chat or email support / software support


You Will Be a Perfect Fit If You Have
  • Are open to rotating shifts or the night shift
  • Flexible with scheduling and working OT if needed


Job Requirements

Helpdesk, Help Desk, Phone Support, Tech Support, Technical Support, Customer Service
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